Publications

Click the links below to download PDF versions of the latest M&DHA Newsletter and other publications:

TENANT NEWSLETTERS –   February 07   April 07   August 07 WEST MIDLANDS POLICE NEIGHBOURHOOD NEWSLETTER – August 2007 ANNUAL REPORTS – 2005    2006    2007 POLICIES COMPLAINTS POLICY EQUAL OPPORTUNITIES POLICY ANTI-SOCIAL BEHAVIOUR POLICY RESIDENT INVOLVEMENT POLICY INCOME RECOVERY POLICY

RESIDENT LEAFLETS ONLINE TENANT HANDBOOK – Part 1. Introduction/Contents Part 2. About the Association Part 3. Your Rights Part 4. Your Obligations Part 5. Customer Care Part 6. Rent & Service Charges Part 7. Repairs CUSTOMER LEAFLETS AIDS & ADAPTATIONS ASBESTOS COMMENTS, COMPLAINTS & COMPLIMENTS CUSTOMER INVOLVEMENT CUSTOMER SERVICE STANDARDS DEALING WITH ANTI-SOCIAL BEHAVIOUR, NUISANCE AND HARASSMENT DOMESTIC VIOLENCE PROBLEMS PAYING RENT RENT QUESTIONS TENANCY SUPPORT DATA PROTECTION COMPENSATION