Refurbished Homes
Improving Our Homes
The last 2 years have seen many changes to the repairs and maintenance service provided by Moseley & District, reflecting the comments and opinions expressed by residents in recent surveys and focus groups. The main innovations have been:
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Introducing a repairs hotline to make it easier for residents to report repairs.
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Launching a new three star gas service in partnership with Status Heating.
- Setting up partnership arrangements with contractors Young & Harris and Logmoors to deliver day to day repairs to empty homes
In 2006/07 we also:
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Installed new central heating systems at 46 properties.
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Adapted six properties to meet the independent living needs of residents
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Completed external repairs and painting to 173 homes
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Completed internal redecoration of the communal areas in 31 properties
How did we perform?
In 2006/07 our repairs contractors:
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Completed gas safety checks on99% of properties
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Completed 99% of emergency repairs on time.
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Completed over 90% of non-emergency repairs on time
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Completed 97% of emergency repairs to empty properties on time
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Achieved a satisfaction rating of 90% from residents who had repairs completed.
Our Priorities for 2007/08
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Continue to improve the performance of our repairs partners - "getting it right first time every time"
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Working to involve more residents in shaping our repairs and maintenence service
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Adapting a further 5 homes to meet the independent living needs of residents
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Completing external repairs and painting to 155 homes
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Installing an additional 44 new central heating systems
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Upgrading 10 heating & water boilers.
