NEW EDIT: CUSTOMER UPDATE - Phone lines down at our Moseley office
29 June 2018
Currently, there is a problem with the Virgin telephone circuit which is affecting calls to our Moseley office and we are aware that customers are not able to get through to us. The situation is out of our control and we apologise for any inconvenience caused.
If you have a Customer Account, you can get in touch this way.
If you are a Co-op tenant only, you may have been unable to get through to us on 0121 442 5001. Can we ask all Co-op tenants to please email us on firstname.lastname@example.org whilst the problems with the phone lines remain. Alternatively, Co-op customers can call 0300 111 7000 then extension 5001 when prompted.
We will post an update on here when the phone lines are back working again. Thank you